Frequently Asked Questions

Renewing My Account


How do I renew my ProPay Account?
In order to renew your ProPay account, follow the steps below:

  1. Log into your ProPay Account

  2. If your account is within 30 days of its expiration date you will be prompted to renew your account

  3. Select the method of payment for the renewal fee

  4. Verify the information on the screen

  5. Pay for the account and submit the information

If your account has expired, you will continue to receive the notification screen when you attempt to log in. To renew, simple follow the steps above.

When can I renew my ProPay account?
ProPay allows you to renew your account 30 days before it expires. When you attempt to login you will see a renewal notification page. ProPay will also notify you via e-mail that your account is up for renewal. Email notifications are sent 30 days and 15 days prior to the expiration date and on the expiration date itself. 

If your account has expired, you will continue to receive the notification screen when you attempt to log in. To renew, simple follow the steps above.

What if my account expires and I still have a balance?
If your account expires but you still have an available balance, a maintenance fee will be taken out of your available balance in order to extend the expiration date of your account by one month.

If you would like to close your expiring or expired ProPay account, please transfer the remaining balance to your bank account to avoid being charged a maintenance fee.

For details about the maintenance fee for your account, log into your account and view the Card User Agreement.