1. ABOUT YOUR CARD
Your Card is a prepaid card, which allows you to access funds loaded to your Card account by you or on your behalf. You should treat your Card with the same care as you would treat cash. Your Card account does not constitute a checking or savings account and is not connected in any way to any other account you may have. The Card is not a gift card, nor is it intended to be used for gifting purposes. The Card is not a credit card. You will not receive any interest on the funds in your Card account. All funds loaded to your Card account are held in a custodial account with us on your behalf, and are insured by the Federal Deposit Insurance Corporation (“FDIC”), subject to applicable limitations and restrictions of such insurance.
When you use an ATM, you may be charged a fee by the ATM operator or any network used
to complete the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
Annual Card Account Fee and Account Continuation Fee:
The Third Party ProPay Affiliate may pay all or part of the Annual Card Account Fee (“Annual Fee”). It may also make arrangements for the Annual Fee to be charged in monthly increments. If you cancel your Card account within the first 30 days, the Annual Fee (less $5.00) will be refunded to you. No refunds will be made for Card accounts cancelled after this 30 day period. We will notify you within 30 days of when you need to renew your Card account each year. If you do not renew your Card account, your Card account will be debited each month in an amount equal to two times the Annual Fee divided by 12 (the “Account Continuation Fee”) until you either renew or cancel, or the Card account balance is zero.
International Transaction Fee:
If you obtain your funds (or make a purchase) in a currency or country other than the currency or country in which your Card was issued ("Foreign Transaction"), the transaction will be converted to U.S. Dollars in accordance with the Currency Conversion process below, and you will be charged a fee equal to 2% on the total amount of the transaction in U.S. Dollars.If the Foreign Transaction results in a credit due to a return, we will not refund any International Transaction Fee that may have been charged on your original purchase.
If you make a Foreign Transaction, the amount deducted from your funds will be converted by the network or card association that processes the transaction into an amount in the currency of your Card. MasterCard International Inc. and Visa U.S.A. Inc. currently use a conversion rate that is either: (i) selected from the range of rates available in wholesale currency markets (which may vary from the rate the association itself receives), or (ii) the government-mandated rate in effect for the applicable central processing date.The conversion rate selected by the network is independent of the International Transaction Fee that we charge as compensation for our services.
3. GETTING STARTED
Important information for opening a card:
To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a Card.
What this means for you:
When you open a Card, we will ask for your name, street address, date of birth, social security number, and other information that will allow us to reasonably identify you. We may also ask to see a copy of your driver’s license or other identifying documents at any time. We may limit your ability to use your Card or certain Card features until we have been able to successfully verify your identity.
Eligibility and Activation:
To be eligible to use and activate this Card, you represent and warrant to us that: (i) you are at least 18 years of age; (ii) the personal information that you have provided to us is true, correct and complete; (iii) you have read this Agreement and agree to be bound by and comply with its terms.
4. USING YOUR CARD
a. Loading Your Card
You may add funds to your Card account, called “loading,” by:Automated Clearing House ("ACH") loads up to$10,000 per day; Personal Bank DDA loads up to $250 per day. Each load may be subject to a fee pursuant to the Fees section. If you arrange to have funds transferred directly to your Card from a third party through an ACH load, you must enroll with the third party by providing the bank routing number and direct deposit account number that we provide you. You are not authorized to use this bank routing number and direct deposit account number for any other purpose. The maximum balance allowed on your Card is $10,000. We will reject any loads that exceed the maximum balance allowed on your Card. There are also maximum load restrictions we may place on your Card when aggregated with any other Cards you have. You agree to present the Card and meet identification requirements to complete load transactions as may be required from time to time.
Federal Payments: THE ONLY FEDERAL PAYMENTS THAT MAY BE LOADED TO YOUR CARD VIA AN AUTOMATED CLEARING HOUSE (“ACH”) CREDIT ARE FEDERAL PAYMENTS FOR THE BENEFIT OF THE PRIMARY CARDHOLDER. If you have questions about this requirement, please call 1-800-365-7816.
b. Accessing Funds and Limitations
Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction and any applicable fees.You may use your Card to:(1) withdraw cash from your Card account,(2) load funds to your Card account,(3) transfer funds between your Card accounts whenever you request,(4) purchase or lease goods or services wherever your Card is honored as long as you do not exceed the value available in your Card account Some of these services may not be available at all terminals.
We will provide you our bank routing number and an account number for the sole purpose of initiating direct deposits to your Card account. The Card Number embossed on your Card should not be used for direct deposit transactions or they will be rejected.You are not authorized to use the bank routing number and account number to make a debit transaction with a paper check, check-by-phone or other item processed as a check, or if you do not have sufficient funds in your account.These debits will be declined and your payment will not be processed.
Limitations on frequency and dollar amount of transactions:
LOAD, WITHDRAWAL and SPEND LIMITS*
|Maximum Card balance at any time
|Total number of times you can reload your Card
|$10,000 per day
$250 per transaction, $1,000 per month
|Total number of ATM or over the counter cash withdrawals
|Maximum amount of ATM or over the counter cash withdrawal
||Max Daily ATM withdrawal $1,000
|Maximum amount in Point of Sale Signature or
Point of Sale PIN Transactions
|$2,500 daily POS Signature transaction
$2,500 daily POS PIN transaction
* Third parties may impose additional limitations.
c. Personal Identification Number (“PIN”)
You have the ability to request a Personalized Identification Number ("PIN").You can request the PIN by calling 800-365-7816 inside the U.S., or 801-717-2527 outside the U.S. You may use your Card (i) to obtain cash from any Automated Teller Machine ("ATM") or (ii) at any point-of-sale ("POS") device which requires entry of a PIN, that bears the MasterCard, Cirrus®, Maestro®, or PULSE® brand. All ATM transactions are treated as cash withdrawal transactions. You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately, following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers” below.
d. Obtaining Card Balance Information
We will make a Completed Transactions Report available to you electronically each month. You agree to examine this report immediately after we first make it available to you for review, and notify us immediately of any erroneous, improper, or unauthorized transactions reflected on it. If there is an error on your completed transactions report and you do not advise us of that error within 60 days after we first made the report available to you for review, you will be bound by what your completed transactions report shows, subject to the provisions of this Agreement. You may obtain information about the amount of money you have remaining in your Card account by calling 1-800-365-7816. This information, along with a 60-day history of account transactions, is also available on-line at www.propaypayments.com or using the ProPay App for iOS or Android.You also have the right to obtain a 60 day written history of account transactions by calling 1-800-365-7816 or by writing us at 3400 N Ashton Blvd Suite 200, Lehi, UT 84043. However, there is a fee for obtaining a written history (see your Fees paragraph above).
e. Authorized Users
You may not permit another person to have access to your Card or Card number If you do provide access to your Card or Card number, you are liable for all transactions incurred with the Card or Card number.
You must notify us to revoke permission for any person you previously authorized to use Card information or have access to your account. You are wholly responsible for the use of each Card according to the terms of this Agreement subject to the section labeled “Lost or Stolen Cards; Unauthorized Transactions” below, and other applicable law.
f. Authorization Holds
You do not have the right to stop payment on any purchase transaction originated by use of your Card, except as otherwise provided herein. With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. During this time, you will not have access to preauthorized amounts. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.
g. Preauthorized Transfers
Right to stop payment and procedure for doing so: If you have told usin advance to make regular payments out ofyour Card account, you can stop any of these payments.Here’s how: Call us at 1-800-365-7816 or write us at 3400 N Ashton Blvd Suite 200, Lehi, UT 84043 in time for us to receive your request 3 business days or more before the payment is scheduled to be made.If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
Notice of varying amounts:If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set).
Liability for failure to stop payment of preauthorized transfer: If you order us to stopone of these payments 3 business days ormore before the transfer is scheduled, and wedo not do so, we will be liable for your losses or damages.
h. Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, the return and refund will be handled by the merchant. If the merchant credits your Card, the credit may not be immediately available. While merchant refunds post as soon as they are received, please note that we have no control over when a merchant sends a credit transaction and the refund may not be available for a number of days after the date the refund transaction occurs.
You should get a receipt at the time you make a transaction or obtain cash using your Card. You agree to retain your receipt to verify your transactions.
j. Split Transactions and other uses
If you do not have enough funds available in your Card account, you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.
If you use your Card number without presenting your Card (such as for an internet transaction, a mail order or a telephone purchase), the legal effect will be the same as if you used the Card itself.
You are not allowed to exceed the available amount in your Card account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available in your Card account, you shall remain fully liable to us for the amount of the transaction and agree to pay us promptly for the negative balance. We may apply a debit to any subsequent credits to the Card or any other account you have with us for the amount of any negative balance on your Card. We also reserve the right to cancel this Card and close your Card account should you create one or more negative balances with your Card.
You are responsible for all transactions initiated by use of your Card, except as otherwise set forth herein. You may not use your Card for any illegal transactions, use at casinos, or any gambling activity.
k. Card Replacement and Expiration
If you need to replace your Card for any reason, please contact us at 800-365-7816 (Fees apply). Please note that your Card has a “Valid Thru” date on the front of the Card. You may not use the Card after the “Valid Thru” date on the front of your Card. However, even if the “Valid Thru” date has passed, the available funds on your Card do not expire.You will not be charged the Card Repalcement Fee for replacement cards that we send due to expiration of the Card.
5. BUSINESS DAYS
For purposes of these disclosures, our business days are Monday through Friday. Federal Reserve Bank holidays are not included.
6. LOST OR STOLEN CARDS; UNAUTHORIZED TRANSACTIONS
If you believe your Card or PIN has been lost or stolen, call: 800-365-7816 or write: 3400 N Ashton Blvd Suite 200, Lehi, UT 84043. You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your Card or PIN without your permission.
b. Your Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning toll-free at 1-800-365-7816 is the best way of keeping your possible losses down. You could lose all the money in your Card account. If you tell us within 2 business days after you learn of the loss or theft of your Card or PIN, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or PIN, and we can prove we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. Also, if your electronic history shows transfers that you did not make, including those made by your Card or other means, tell us at once. If you do not tell us within 60 days after the earlier of the date you electronically accessed your account (if the unauthorized transfer could be viewed in your electronic history), or the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods for a reasonable period.
c. In case of errors or questions about your Electronic Transfers
Telephone us at 800-365-7816 or write us at 3400 N Ashton Blvd Suite 200, Lehi, UT 84043
as soon as you can, if you think an error has occurred in your Card account. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 1-800-365-7816 or writing us at 3400 N Ashton Blvd Suite 200, Lehi, UT 84043. You will need to tell us:
- Your name and Card account number.
- Why you believe there is an error, and the dollar amount involved.
- Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation. If you have any further questions regarding our error resolution procedures, please contact us by calling 1-800-365-7816.
d. Your Liability for UnauthorizedMasterCard Prepaid Card Transactions
Under MasterCard rules, your liability for unauthorized MasterCard debit transactions on your Card account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthoized use. This reduced liability does not apply if a PIN is used as a method of verification for a disputed transaction or ou have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period.
These provisions limiting your liability do not apply to debit transactions not processed by MasterCard. Additionally, see the paragraph above labeled “Your Liability for Unauthorized Transfers” as it relates to other unauthorized transfers.
We may disclose information to third parties about your Card account or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your Card account for a third party, such as merchant;
(3) In order to comply with government agency or court orders, or other legal reporting requirements;
(4) If you give us your written permission; or
(5) To our employees, auditors, affiliates, service providers, or attorneys as needed; or
(6) To Third Party ProPay Affiliate that makes payments to you via the Card, after your consent.
8. OUR LIABILITY FOR FAILURE TO COMPLETE TRANSACTIONS
If we do not complete a transaction to or from your Card account on time or in the correct amount according to our Agreement with you, we will be liable for your losses and damages proximately caused by us. However, there are some exceptions. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough funds available in your Card account to complete the transaction;
(2) If a merchant refuses to accept your Card;
(3) If an ATM where you are making a cash withdrawal does not have enough cash;
(4) If an electronic terminal where you are making a transaction does not operate properly and you knew about the problem when you initiated the transaction;
(5) If access to your Card has been blocked after you reported your Card or PIN lost or stolen;
(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
(9) Any other exception stated in our Agreement with you.
9. CHANGE OF ADDRESS
You are responsible for notifying us immediately upon any change to your address. If your address changes to a non-US address, we may cancel your Card and return funds to you in accordance with this Agreement.
10. Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules of any association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. We may (without prior notice and when permitted by law) set off the funds in this account against any due and payable debt you owe us now and in the future). If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of South Dakota except to the extent governed by federal law.
11. Amendment and Cancellation
You will be notified of any change in the manner required by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. You may close your Card at any time by contacting us or calling us at 1-800-365-7816. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination. Should your Card account be closed, we will issue you a credit for any unpaid balances, subject to fees as disclosed in this Agreement.
12. Telephone Monitoring/Recording
From time to time, we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
13. No Warranty Regarding Goods and Services
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.