Frequently Asked Questions

Editing My Account Information

What information can I change or update in the Account Settings section?
The Account Settings area will allow you to change or update the following:

  1. Address

  2. Telephone number

  3. Checking account information

  4. E-mail address

  5. Password

  6. Phone Access PIN

How can I change my e-mail address?
To change your e-mail address, login to your ProPay Payments Account. Once you do so, click on the Account Settings menu item and click the link to change your e-mail address.

How can I change my password?
To change your password, login to your ProPay Payments Account. Once you do so, click on the Account Settings menu item and click the link to change your password.
Passwords must be at least 8 characters to 19 characters in length and must include:

  • at least one upper-case letter (A-Z)

  • at least one lower-case letter (a-z)

  • at least one number (0-9)

*Spaces and keyboard symbols can also be used for added security (examples: ! @ # $ % ^ * ( ) _ & )
If you are having problems remembering your password, you can reset your password by clicking the "Forgot password" link in the login area or by contacting the ProPay Customer Service department.

How can I change the checking account stored in my profile?
Here is how to add, verify, or update the routing and account information stored in your account profile and some suggestions:

  1. Login to your ProPay Payments Account.

  2. Select Account Settings.

  3. Click the Change/Add Checking Account link.

  4. Make any necessary changes or entries. Do not enter any spaces or dashes.

  5. Click Submit to store your information in your ProPay account profile.

  6. The checking account validation process will immediately begin.

ProPay strongly suggests that you contact your financial institution to verify that you have the correct routing and account numbers for ACH transactions. Please do not enter numbers from your deposit slip.

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