Frequently Asked Questions

Phone Access System


What is the Phone Access System?
ProPay allows you to transfer funds, check your available balance, and edit your Account information all using any touch-tone telephone, including cell phones. 

The Phone Access System can be reached at 1-888-497-9776. Your Phone Access PIN is required to utilize the Phone Access System, which was a 4 digit number you chose during the signup process.

How can I change my Phone Access PIN?
To change this number, login to your ProPay Payments Account and select "Change Phone Access PIN Number" under the "Edit my Profile" menu. You will need to remember your old PIN in order to change it online.

What if I don’t remember my Phone Access PIN?
If you do not remember your Phone Access PIN, please contact ProPay Customer Service toll-free at 866-573-0951 from 6:30am – 7:00pm MT, Monday – Friday.

After verifying your identity, our representatives will be able to assist you in receiving a new PIN.

How do I log into the Phone Access System?
Following these steps in order to log in on the Phone Access System:

  1. Dial 1-888-497-9776

  2. Press 1 for English or press 2 for Spanish

  3. Enter the phone number associated with your account

  4. Enter the two (2) digit month and two digit year of your date of birth. For example, if your birth month is September (09) and you were born in 1985 (85), you would enter “0985”.

  5. Enter your Phone Access PIN

What are my options while logged into the Phone Access System?
After dialing the Phone Access System number (1-888-497-9776) and entering your account you will be presented with the following options:

  • Press 1: Transfer funds to your checking account

  • Press 2: check your balance

  • Press 3: Edit your account information

  • Press #: Repeat last Prompt

  • Press *: Return to main menu

How do I transfer funds to my checking account through the Phone Access System?
After dialing the Phone Access System number (1-888-497-9776) and entering your account you will press 1 to transfer funds to your checking account:

Message

Your Action

Your Current Balance is $xx.xx.

 

Using the * as the decimal, enter the amount to transfer followed by #.

Enter amount. Example: 20*00# would signify $20.00.

If this number is correct, press 1. To re-enter this number press 2.

Press 1 or 2.

To return to the main menu press *. Hang up if finished.

Press * or hang up if finished.


NOTE: You must have completed the validation process for the checking account information saved in your Account profile to transfer funds through the Phone Access System.

How do I check my balance through the Phone Access System?
After dialing the Phone Access System number (1-888-497-9776) and entering your account you will press 2 to check your balance:

Message

Your Action

Your current balance is $xx.xx.

 

Your pending balance (if any) is $ xx.xx

 

To return to the main menu press *. Hang up if finished.

Press * or hang up if finished.


How do I edit my account information through the Phone Access System?
After dialing the Phone Access System number (1-888-497-9776) and entering your account you will press 3 to edit your account information:

Message

Your Action

Press 1 to edit your checking account information.

Press 1, then follow the prompts.

Press 2 to change your Phone Access PIN number.

Press 2, then follow the prompts.

Press 3 to change your daytime or evening phone number.

Press 3, then follow the prompts.