Change in Terms for Cardholder Agreement

Effective Date: 12/12/2019

Dear ProPay Customer,

As of 11/21/2019, some of the terms of the Cardholder Agreement associated with your ProPay Prepaid Mastercard® Card (“Card”) will be changing.

This notice contains a description of the terms that are changing and how your Card will be affected. Any terms not mentioned in this letter will remain unchanged or do not impact your rights under the Cardholder Agreement. Please read and keep a copy of this notice for your records. 

The following changes will be made to the Cardholder Agreement for your Card: 

1)    The following fee amounts have been increased or have been added: 
Fee Type Account History Descriptor Fee Amount Fee Amount Effective 12/12/2019
Domestic ACH Out CK Fee Up to $0.35 Up to $2.50
International ACH Out (Outside the 50 United States) Intl. CK Fee (Third party fee subject to change.)  Up to $0.50 Up to $10.00
Initial Fee Paid from External Account; Not on Account Up to $29.95 Up to $39.95
Annual Fee PP Fee Up to $29.95 Up to $39.95
Account Continuation Fee (monthly) PP Expiration Fee Up to $5.00 Up to $10.00
Monthly Statement Fee Monthly Statement Fee $0 $5.00

2)    The Currency Conversion section was updated to add language regarding returned foreign transactions.   If you make a foreign transaction that is later returned we will post a credit for the full amount of the original transaction, but will debit the difference between the currency conversion rate at the time of the original transaction and the currency conversion rate at the time of the return. This will show as a “Returned FX Difference” on the Account history.

3)    The “Your Liability for Unauthorized Transfers” section is now referred to as the “Unauthorized Transactions” section and the “In case of errors or questions about your Electronic Transfers” section was removed in order to update and explain your current rights and responsibilities regarding unauthorized transactions.  Prior rights such as provisional credit and investigation timelines are now at our discretion due to the intended use for this Card, as opposed to the rights and timelines disclosed in the prior Cardholder Agreement. 

4)    Terms and Conditions for the optional Electronic Funds Transfer Service have been updated and incorporated into the Cardholder Agreement. 
Should you choose not to accept the changes as described above, you will need to contact customer service at 800.365.7816 from within the U.S. or 801.717.2537 from outside the U.S.  If you reject these changes, your Card will be closed, and you will receive a refund of the funds remaining in your Card account via check at no charge.   Please allow 30 days to process the refund minus any trailing activity and applicable fees.

We appreciate your loyalty and your confidence in us and want to reassure you that we are here to serve your financial needs.  Should you have any questions or concerns about the changes addressed above, feel free to contact customer service.


ProPay Prepaid Mastercard Customer Service

This Card is issued by MetaBank®, Member FDIC, pursuant to a license from Mastercard.