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Customer Service

Most Commonly Asked Questions

Online Training Tutorial

The online training tutorial shows you exactly how ProPay works! Click Here

Frequently Asked Questions (FAQ)

The FAQ gives you answers to common questions quickly and easily by keyword or topic. Click Here

E-mail

ProPay guarantees that you will receive a response to your e-mail inquiries within 1 business day.

Electronic communication to ProPay in an e-mail should never include the following:

    • Full Social Security Numbers
    • Your ProPay Prepaid MasterCard Card Number
    • Your ProPay Prepaid MasterCard Card Verification Number

ProPay is concerned about the protection of your personal information.  Furthermore, privacy law and Card Association rules clearly restrict the electronic communication and storage of personal information.

We can still answer any question you might have about a specific transaction by simply providing your name, e-mail address or user ID associated with your Account, and the date, dollar amount, or transaction ID number of the transaction in question.

Telephone

Customer Service Representatives are available between the hours of 6:30 AM and 7 PM (Mountain Time) Monday through Friday by calling 866-573-0951.

For ProPay's Card Service Line, call 800-365-7816 inside the U.S., or 801-717-2527 outside the U.S., 24 hours a day, seven days a week.

Browser Requirements

To help protect the security of your account information, we require that you use a current browser that supports at least 128-bit encryption. To access ProPay website features, you must enable JavaScript and cookies.

Supported browsers include the following:

  • Internet Explorer (version 9.0 or above)
  • Firefox, most recent version
  • Safari, most recent version
  • Chrome, most recent version
 
The ProPay Prepaid MasterCards are issued by MetaBankā„¢, Member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.
© 2014   ProPay Inc. All Rights Reserved.
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